Still Pissed

For my first blog relating to the subject of bad experiences with companies, here's my story of the plant that got butchered.
This time last year I hired Treescapes to clean up a Giant Bird of Paradise plant in my backyard. In the four years since I planted it from a 1-gallon pot, it had grown to somewhere between 15 and 20 feet and had many suckers surrounding it, which were also growing vigorously. There were also spent flowers still attached and the whole effect was just messy looking. We were having a party in April and I wanted my yard to look nice.
My vision was to have all of the suckers removed leaving just the mother plant, which needed a few leaves removed because they were damaged in the cold snap we had a couple of months earlier.
Being a gardener and having planted every plant in my front and back yards, I wasn't about to hire just anyone to do the job. My plants are like my babies and I wanted to make sure that whomever I hired knew what he was doing.
I settled on Treescapes because the owner, Jerry Monahan, is a Consulting Arborist/Certified Arborist and his website states: "Our field personnel range from Certified Arborist, Certified Tree Care Specialist and Certified Plant Health Care Managers. We are a professional company that takes great pride in what we do." How could I go wrong with that?
On the day that the three-man crew came (I was having other plants trimmed too) I watched as they sawed off the Giant Bird of Paradise suckers and carried them away. With all of them gone, one man went to work on the mother plant. I was surprised to see that he didn't trim off the dead leaves like I thought he would. Instead of just cutting them off up high, he removed them by skinning the trunk so that by the time he was finished, the once sturdy trunk was whittled down to feeble looking stalk with a couple of leaves coming out of the top.
I was distraught. It made absolutely no sense to me why he would trim the plant the way he did and weaken it. Then, during the night, the wind kicked up. In the morning I found the top 7 feet of the Giant Bird of Paradise on my lawn. In the place where a lush healthy plant stood the day before, there was now a tall, skinny stump.
Immediately, I got on the phone and called Treescapes. I told the receptionist what happened and that I wanted Jerry to come to my house and see for himself what was done to my plant. She said she'd pass on the message to Jerry and get back to me.
When she did call back, she informed me that Jerry would not be coming over and that the manager of the job told him I said I was happy with the work. The truth was, I told the manager I was happy with the way the tree in front was trimmed. I never said anything about the Giant Bird of Paradise, but that didn't matter. To them, the case was closed and they were done with me. They wouldn't even remove the 7 feet of plant on my lawn like I asked.
Even to this day, every time I look at the empty space where the Giant Bird of Paradise once was, I still get pissed. Therefore, because Treescapes did not live up to their claims of being a professional company that took pride in their work and because they dismissed my justified grievance with the job results, they are on my list of companies never to do business with again.